Help Centre
Why are my tickets in a pending state?
Your tickets are marked as pending because they are associated with a game that has not started or a draw that has not yet taken place. It is important to [...]
Where can i see my tickets?
To access your tickets, follow these steps based on your device. If you're using a mobile device, after logging in, click on the user icon situated in the top right [...]
How can I win with Super5?
In the Super5 playing option, players win if their chosen numbers correspond to the numbers drawn. You can win the grand jackpot by correctly matching the 5 numbers drawn or [...]
How to play QuickPick on Super5?
With QuickPick, the system will automatically generate random numbers for you to play, based on the minimum numbers allowed per this game category. While the system will automatically generate the [...]
How to participate in Super5 PLUS draw?
Super5 PLUS is a second chance option linked to the Super5 game. The Super5 draw can be played by simply selecting the Super5 PLUS option from the payslip. By adding Super5 PLUS to your ticket for [...]
How do I fill in a Super5 ticket?
To fill in a Super5 ticket, start by clicking on the Super5 menu from the sidebar of your mobile or the top mega menu on desktop and tablet. Then, click [...]
When are the Super5-4-3-2-1 draws held?
The Super5 draw is conducted every Wednesday and Friday at 20:40 and is followed immediately by the draw of Super5-4-3-2-1.
How can I win with Super5-4-3-2-1?
Super5-4-3-2-1 is similar to playing Lotto on the Super5 draw. There are multiple winning combinations all of which are calculated through a fixed-prize structure. The prizes are calculated based on [...]
How to play QuickPick on Super5-4-3-2-1?
The Quick Pick feature automatically generates random numbers for you to play the Super5-4-3-2-1 game, based on the category you have chosen. You can select more numbers than the minimum [...]
How do I fill in a Super5-4-3-2-1 ticket?
To fill in a Super5-4-3-2-1 ticket, start by clicking on the Super5-4-3-2-1 menu from the sidebar of your mobile or the top mega menu on desktop or tablet. Select your [...]
Can I participate in multiple FastKeno draws?
Yes, that's right! If you want to participate in multiple FastKeno draws, you can select up to 60 consecutive draws using the "Consecutive Draws" feature. Simply choose the range of [...]
How to play QuickPick on FastKeno?
If you want to play QuickPick on FastKeno, begin by selecting your desired game type. Once you have made your selection, you can opt to play QuickPick. This feature generates [...]
How do I fill in a FastKeno ticket?
To fill out a FastKeno ticket, first, access the FastKeno menu from the sidebar on your mobile or top mega menu on desktop or tablet. Select your game type, which [...]
How to play QuickPick on Pick3?
If you want to play QuickPick on Pick3, begin by selecting your desired game type. Once you have made your selection, you can opt to play QuickPick. This feature generates [...]
How do I fill in a Pick3 ticket?
To fill in a Pick3 ticket, start by accessing the Pick3 menu either from the sidebar of your mobile phone or the top mega menu on desktop or tablet. Next, [...]
How can I win with Lotto?
Lotto has different winning categories, depending on the different playing options and the number of selected numbers matching the drawn numbers. For example: In the Prima playing option, players win if their selected number [...]
Can I participate in multiple Lotto draws?
Yes, it is possible to participate in multiple Lotto draws. You can choose to participate in up to 60 consecutive draws by selecting the range of draws through the "Consecutive [...]
How to play QuickPick on Lotto?
You can choose to play Lotto via the "QuickPick" option. This is done by selection Quick Pick through which the system will automatically generate random numbers for you to play, [...]
How do I fill in a Lotto ticket?
To fill in a Lotto ticket, click on the Lotto menu from the sidebar of your mobile or the top mega menu on desktop or tablet. Then, click on "Choose [...]
When are the Lotto Quaterno draws held?
The Lotto Quaterno draw is the same as the Lotto draw and takes place, twice a week, every Tuesday and Saturday at 8:40pm. You can watch the live broadcast on [...]
How can I win with Lotto Quaterno?
In the Quaterno playing option, players win if all 4 of their selected numbers correspond to the 5 numbers drawn.
Can I participate in multiple Lotto Quaterno draws?
Yes, it is possible to participate in multiple Lotto Quaterno draws. You can choose to participate in up to 60 consecutive draws by selecting the range of draws through the [...]
How to play QuickPick on Lotto Quaterno?
You can opt to select the Quick Pick option to play Lotto Quaterno. By selecting the Quick Pick option, the system will automatically generate random numbers for you to play, [...]
How do I fill in a Lotto Quaterno ticket?
To fill in a Lotto Quaterno ticket, start by clicking on the Lotto Quaterno menu from the sidebar of your menu or the top mega menu on desktop or table. [...]
Will there be a liability limit set on FastKeno?
FastKeno will support a draw liability limit which shall be configured to a pre-defined amount. Once the liability limit has been reached, National Lottery plc shall reject any subsequent attempts [...]
What are the odds of winning with FastKeno?
The following table shows the odds of winning in each category: HITS PICK 10 9 8 7 6 5 4 3 2 1 10 1:8,911,711 9 1:163,381 1:1,380,688 8 1:7,384 [...]
How to claim High Winnings?
To claim your high winning amount, the first step is to get in touch with us through Email or LiveChat. Once you've reached out to us, you need to inform [...]
How to participate in Super5 PLUS draw?
Once you have selected your Super5 numbers, and confirmed the validation of the board, you can then tick the PLUS option to participate in the second draw. By adding Super5 [...]
Is there a limit to the amount of boards per ticket I can add?
There is a limit of 10 boards per lottery ticket you can fill in. However, note that each board you fill in requires a separate stake, which you can choose [...]
Can I change my numbers after I have confirmed my lottery ticket?
No, you cannot change your numbers after you have confirmed your lottery ticket. Therefore, it is important to double-check your numbers before confirming your ticket.
Can I choose my own numbers to fill in my lottery ticket?
Yes, you can choose your own numbers to fill in your lotto ticket. After selecting your playing category and the amount of numbers you want to play, you can manually [...]
Is there a minimum amount of numbers that I have to select to fill in my lottery ticket?
Yes, the minimum amount of numbers you have to select depends on the playing category or game you choose. Some categories require you to select a minimum of 1 number, [...]
Can I use the QuickPick option to fill in my lottery ticket?
Yes, you can choose to play "QuickPick" after you have selected the playing category. In the QuickPick option, the system will automatically generate random numbers for you to play. You [...]
How do I fill in a Lotto ticket?
To fill in a lotto ticket, first, click on the Lotto menu from the sidebar or the top mega menu on desktop. Then, click on "Choose Numbers". After that, select [...]
How many lottery tickets can I buy at once?
You can buy as many lottery tickets as you want for a particular draw. However, there is a limit of one ticket per transaction, so you will need to make [...]
Is it safe to play the lottery online?
Yes, playing at the National Lottery online is safe. We are committed to helping you avoid fake websites and select the best service for your needs.
What is the difference between playing the lottery online and purchasing a ticket in-store?
There are no major differences between playing the lottery online and purchasing a ticket in-store. When you play the lottery online, you are participating in the same lottery game with [...]
Can I play the National Lottery games from my country?
No. The National Lottery games can only be played within Malta and do not permit the purchase of tickets online from outside of Malta. To play the National Lottery, you [...]
Can I play Lotto and Lotto Quaterno online?
Yes, you have the option to play Lotto and Lotto Quaterno online by using the National Lottery website or mobile app. To get started, you need to create an account [...]
How do I win at FastKeno?
You must match the selected numbers with the drawn numbers to win at FastKeno. The more numbers played, the greater the winning probabilities. Players can also win through the HI [...]
What is Selection Unavailable? Game Limits Reached
The message "The selected combination for the selected Game Type is currently unavailable" typically indicates that the combination of numbers or options you have selected for a particular lottery game [...]
What is a Draw Break?
A lottery draw break refers to the time period during a lottery draw where the draw stops for a short interval. Typically, lottery draw breaks occur when the officials need [...]
What is Quick Pick?
Quick Pick is a feature available in many lottery games that allows the lottery terminal to randomly select the numbers for the player. Instead of choosing the numbers themselves, the [...]
Can I play Super5 online?
Yes, players can play Super5 online by visiting the National Lottery website and creating an account. Once registered, you can select your numbers and participate in the draw. The online [...]
Can I play Pick3 online?
Yes, Pick3 is available to play online through the National Lottery website. Players must be 18 years or older and have a registered account to play online.
How much can I win with Pick3?
The winnings for Pick3 vary based on the type of game played and the amount of the wager. The maximum prize for a straight bet [Exact Order matched] is €600 [...]
Can I play FastKeno using a system?
Yes, players can play FastKeno using a system. A system is a way of playing multiple combinations of numbers with a single wager. The more numbers played, the higher the [...]
What is the maximum amount I can win in FastKeno?
The maximum amount that can be won in FastKeno depends on the Game Type and the amount of the wager placed. The payout table shows the maximum amount that can [...]
Can I play FastKeno online?
Yes, players can play FastKeno online through the National Lottery website. The website allows players to place bets and check the results of their bets. Players can also watch the [...]
Can I select both the HI and LO boxes on the same wager in FastKeno?
Yes, players are allowed to select both the HI and LO boxes on the same wager in FastKeno.
What is the HI & LO Game Type in FastKeno?
The HI & LO Game Type is an additional option offered in FastKeno. The HI option should be selected if 12 or more of the 20 numbers drawn are predicted [...]
What is the payout table for FastKeno?
The payout table for FastKeno shows the number of times by which the stake will be multiplied when a player wins. The payout table varies depending on the game type [...]
How are FastKeno draws conducted?
The draws take place through the National Lottery Central System with the use of a ‘Random Number Generator’. Upon draw closure, the draw presentation starts, and the winning numbers are [...]
How often are FastKeno draws conducted?
A FastKeno draw is conducted every five minutes at pre-defined times throughout the day. The first draw of the day starts at 00:20 AM and the last draw of the [...]
When can I play FastKeno?
Players can play FastKeno from Monday to Sunday during the allowed playing hours. The first draw of the day starts at 00:20 AM and the last draw of the day [...]
What is FastKeno?
FastKeno is a game of chance that is played using a field from one to eighty. Twenty numbers are drawn every five minutes, and players can select from ten different [...]
How can I check whether I’ve won in Pick3?
Players may check their tickets to determine whether they’ve won through https://lottery.mt. If there is a conflict between the published results and the results provided online as taken from the [...]
Can I participate in consecutive draws in Pick3?
Yes, players are given the choice to participate in more than one draw by selecting ‘Consecutive Draws’, increasing the frequency of participation by two (2) and up to seven (7) [...]
Is a Random Number Generator program used in Pick3?
Yes. The Random Number Generator program is used to conduct the draws of Pick3 and forms an integral part of the National Lottery Central System.
When are the draws conducted in Pick3?
There are two draw conducted daily. The first draw is held at 1:30 PM and the second draw is held at 7:30 PM.
How many digits do I need to pick in Pick3?
Players need to select three (3) digits each between 0-9 in Pick3.
When can I play Pick3?
Players can play Pick3 from Monday to Sunday during the allowed playing hours, excluding the draw break.
How are the prizes determined in Super5-4-3-2-1?
The prizes are determined based on the amount of money wagered and the specific bet type. The payout for each winning bet is a fixed amount, with larger payouts awarded [...]
How is the prize fulfilled in Super5-4-3-2-1?
Super5-4-3-2-1 uses the Super5 draw as the basis for prize fulfillment for the four basic playing options. To win in Super5-4-3-2-1, players must match the selected numbers with the drawn [...]
Can players participate in multiple consecutive draws on Super5-4-3-2-1?
Yes, players can choose to participate in more than one draw by selecting 'Consecutive Draws.' Players can participate in up to a maximum of 60 consecutive draws.
What are the odds of winning in Super5-4-3-2-1?
The odds of winning in Super5-4-3-2-1 vary depending on the number of selected numbers and the chosen playing option. National Lottery provides a table of corresponding odds for each playing [...]
How do players participate in Super5-4-3-2-1?
Players can participate in Super5-4-3-2-1 daily and can choose from four playing options: Match 1, Match 2, Match 3, or Match 4. Participation is allowed until 30 minutes before the [...]
What is Super5-4-3-2-1?
Super5-4-3-2-1 is a fixed odds game played using a field of numbers from 1 to 45. The game is based on the Super5 draw and has four basic playing options: [...]
How is the prize fund allocated in Super5 PLUS?
The Super5 PLUS prize pool for winners is 45% of the total sales of the current draw . An additional 5% is retained within the reserve fund for allocation to [...]
Where can players watch the Super5 and Super5 PLUS draws?
The Super5 and Super5 PLUS draws are broadcast live on TV and via live stream. Recorded draws are available on the National Lottery website.
What are the odds of winning in Super5 and Super5 PLUS?
The odds of winning in Super5 and Super5 PLUS vary depending on the number of selected numbers and the winning category. A table showing the corresponding odds for each winning [...]
What happens if there is more than one winner in the first winning category of Super5 PLUS?
If there is more than 1 simple column winning for the first winning category in Super5 PLUS, then the prize is split according to the number of winning columns.
How is the prize money distributed among Super5 winners?
The prize pool distributed among the Super5 winning ticket holders is 45% of total sales of the current draw. An additional 5% is retained within the reserve fund for allocation [...]
Can players participate in multiple Super5 draws?
Yes, players can participate in multiple draws by selecting "Consecutive Draws" and can participate in up to a maximum of 60 consecutive draws.
What is the minimum guaranteed prize for the first winning category in Super5 and Super5 PLUS?
In Super5, National Lottery plc guarantees a minimum amount of €250,000 for the first winning category. If there is no Jackpot winner, the guaranteed minimum prize for the first category [...]
How are the Super5 and Super5 PLUS draws conducted?
The Super5 and Super5 PLUS draws are held in the presence of a representative from the Malta Gaming Authority and a Notary Public. A record of the proceedings is drawn [...]
When are Super5 and Super5 PLUS draws conducted?
Super5 and Super5 PLUS draws are conducted every Wednesday and Friday, and players can participate until 30 minutes before the draw time.
What is Super5 PLUS?
Super5 PLUS is an add-on game to the Super5 where a second draw is conducted from a pool of numbers 1 to 45, and players can win prizes by matching [...]
What are the prizes for Super5?
There are three categories of prizes in Super5. The first prize category is won by matching 5 numbers, the secondary prize category is won by matching 4 numbers, and the [...]
What is Super5?
Super5 is a pool-based game of chance where players select five (5) unique numbers from a field of forty-five (45) numbers to win prizes based on the number of matching [...]
What are the winning categories of Lotto?
Lotto has different winning categories, which depend on the playing option and the number of selected numbers that match the drawn numbers. For example: In the Prima playing option, players [...]
What is Lotto Quaterno?
Lotto Quaterno is a game type of Lotto that offers a fixed-prize game of chance. It involves selecting 4 numbers from the field of 1 to 90, and the winning [...]
Can I participate in multiple Lotto draws?
Yes, players can choose to participate in up to 60 consecutive draws by selecting the "Consecutive Draws" option.
When are the Lotto draws held?
Lotto draws are held twice a week, every Tuesday and Saturday. They are broadcast live on TV, and via live stream. Recorded draws are also available on the National Lottery [...]
What are the playing options for Lotto?
There are 4 basic playing options for Lotto - Prima, Ambo, Terno, and Quaterno. There is also an additional option called Terno-Ambo, which involves selecting three numbers and placing a [...]
What is Lotto?
Lotto is a fixed-prize game of chance that involves selecting numbers from a field of 1 to 90. 5 winning numbers are randomly drawn for each draw to determine the [...]
How can I verify the outcome of my wagers?
Players can verify the outcome of their wagers by checking the official results, which are published online or broadcast on television. Our website also provides a way to check the [...]
When will the winnings be paid into the account?
Winnings will be automatically paid into the customer's account as soon as reasonably practicable after the draw proceeds are settled. Once the draw has taken place and the results have [...]
How are the results of the lottery games determined?
The official televised draw of the game will be used to determine the ticket settlement. In cases where there is no physical draw, the draw results are determined by the [...]
What is the final authority for determining the validity and terms of any wagers?
The records of National Lottery plc shall be the final authority in determining the validity and terms of any wagers placed by the customer and the circumstances in which they [...]
Will National Lottery accept wagers with errors?
National Lottery plc reserves the right to refuse to accept any wager without notification, justification, or compensation. However, if any lottery ticket is accepted in error, they reserve the right [...]
Will winnings be automatically paid?
The maximum amount of winnings payable directly to the main wallet is limited to €50,000 per ticket irrespective of the number of boards in use within the same wager. Any [...]
What happens to cancelled or postponed draws?
If the rules of a specific National Lottery game do not state otherwise, then any draw that is cancelled, abandoned, or does not last for the full statutory timeframe will [...]
Can wagers be placed after the deadline indicated?
No, National Lottery plc does not allow any wagers to be placed after the deadline.
Is there a specific deadline for placing wagers on draw-based games?
For draw-based games, there is a specific deadline by which players need to place their wagers. This deadline is typically stated on the website or platform through which the lottery [...]
Can wagering on draws be suspended or closed before the scheduled time?
Yes, National Lottery plc reserves the right to change the odds-on offer at any time and to suspend or close wagering on draws before the scheduled wagering close time
What is my responsibility when wagering on any lottery game?
When wagering on any lottery game, it is the customer's responsibility to be familiar with the rules and regulations of the game. The customer warrants that he/she is familiar with [...]
Can wagers be cancelled after confirmation?
Once a lottery ticket has been confirmed and the wagering cost appears in your account, you cannot cancel it or alter its participation. This means that once you have placed [...]
Are there exceptions to the general rules based on the specific game?
While the general rules apply to all lottery games offered by IZI Interactive LTD, there may be some exceptions or deviations based on the specific game being played. These exceptions [...]
Can the lottery game rules be modified?
National Lottery plc reserves the right to modify the rules of any lottery game they offer at any time and at their sole discretion. National Lottery plc also has the [...]
