National Lottery

Help Centre

What is Self Exclusion?

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Self-Exclusion is a feature that allows you to voluntarily exclude yourself from accessing your account for an extended period of time, typically three months or more. This feature is intended [...]

What is Cool-Off?

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Time-Out, also referred to as Cool-Off, is a self-exclusion tool that allows you to take a break from gambling for a specified period. During this time, you will be prevented [...]

What is Reality Check?

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'Reality Checks' are reminders that appear at predetermined intervals to help you stay aware of the duration of your gaming session. These notifications indicate how much time has elapsed since [...]

What is Win/Loss History?

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The Win/Loss history is accessible on the 'History' pages via the 'My Account' menu. It displays your returns minus your stakes for all settled bets within the selected date range. [...]

What is my Activity feature?

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With the "Activity" feature, you can monitor your account's activity using a visual dashboard that presents statistics, recent bet times, and a graphical display of your account history. You have [...]

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