Help Centre
What are the Casino Bonus Terms and Conditions?
The Bonus Terms and Conditions encompass the rules and regulations that govern the usage of bonuses and promotions offered by a casino. These terms and conditions typically include: eligibility, wagering [...]
What is Bonus Money?
Bonus Money constitutes all non-cash (Bonus) funds held within a player's account that do not belong to the player. It's important to understand that Bonus Money cannot be withdrawn; instead, [...]
What is Locked Money?
Locke Money is an amount from the cash wallet that is linked to a Bonus or Promotion. This balance refers to funds issued to your account from a redeemed match [...]
What is Cash Balance / Real Money?
Cash Balance, also referred to as Real Money, encompasses all monetary funds within a player's cash wallet that unequivocally belong to the player. It is important to note that the [...]
Why is my Bonus Unavailable?
Here are a few possible explanations: Violation of our Terms and Conditions: We typically have terms and conditions that govern the use of our bonuses. If you violated any of [...]
What is Bonus Forfeit / Cancel option?
If you engage in online gambling or betting, bonus forfeit refers to the loss of any bonus funds or winnings that you may have accumulated through the use of such [...]
Can National Lottery alter the terms of the Free Spins offer?
Yes, National Lottery reserves the right to alter, annul or withdraw any and all of the terms of the Free Spins at any time, but amendments shall not affect the [...]
Who is eligible for Free Spins?
The Free Spins provided by the National Lottery are exclusively intended for authentic recreational players or granted as a bonus under specific circumstances. For instance, if you initiate a deposit [...]
Do Free Spins count towards the wagering requirement?
No, any Free Spins played will not contribute to the requirements. Only wagers made on real money games will contribute towards the wagering requirement or otherwise stated in the Terms [...]
What happens if I win from Free Spins?
Unless specified otherwise in the Specific Terms of the promotion, any winnings derived from Free Spins tokens will be credited as casino Bonus Money and will be subject to a [...]
What is the Expiry Period of a bonus?
All bonuses are valid for a given period from when they are issued ("Expiry Period"). The Expiry Period stated in the Specific Terms takes precedence. However, if no Expiry Period [...]
Who is permitted to use a bonus?
Only players who are directly invited to claim a bonus are permitted to use that bonus. National Lottery reserves the right to remove a bonus from the account of any [...]
What are Prohibited Patterns of Play?
Prohibited Patterns of Play refer to exploiting table games to meet wagering requirements, such as consistently betting red and black at the same time on roulette or covering more than [...]
Can I Withdraw the Casino Bonus as cash?
The casino bonus cannot be withdrawn as real money until the wagering requirements have been met. Once the requirements have been met, the bonus and any associated winnings can be [...]
What is a Promo / Bonus Code?
Bonus codes, also known as Promo codes, can allow you to receive bonus funds from the casino or trigger a bonus without a deposit, on top of your deposit. To [...]
What are the different Wagering contribution factors of casino games?
Most games in the casino and live casino will count towards meeting the wagering requirements, although some games will contribute more than others. Here are the wagering contribution percentages for [...]
Where can I find the requirements for any Bonus or Promotion offer?
Every promotion and offer comes with specific rules and requirements, which include details on how to trigger the bonus, deposit method requirements, and the wagering requirements needed to access the [...]
Where can I check the Wagering Progress of my Bonus?
To check the wagering progress for an active bonus, login to your account and click on the Bonus icon from the homepage. Next, select the 'Active' tab and select the [...]
What is Wagering requirement?
A 'wagering requirement' for a bonus means that you must play the offered amount and/or deposited amount a certain number of times to complete the bonus and access your funds. [...]
Where can I view Bonuses and Promotions that are available to me?
To view the promotions and offers available to you, visit the 'Promotions' page on our website. We regularly add new promotions, so be sure to check back often. If you [...]
How can I use Free Spins?
To use your Free Spins bonus offer, log in to your account and open the specific slot game mentioned in the promotion. The Free Spins will be activated automatically and [...]
How do I Cancel an Active Bonus?
If you wish to cancel an active bonus on your account, simply log in and click on the Bonus Icon from the homepage or in the sidebar menu. Then, select [...]
How do I Activate a Bonus?
To take advantage of our promotional offers, all you need to do is follow the instructions provided for each offer to qualify and receive the reward. You can view all [...]
How do Bonuses work?
At our website, we believe in rewarding our players, and that's why we have a dedicated 'Promotions' page with a range of exciting offers that you can take advantage of. [...]
Is there a Welcome Offer for New Players?
If you've just signed up for an account and want to make your first deposit, you might want to see if you qualify for our Welcome Bonus. To check your [...]
