Help Centre

Why is my Bonus Unavailable?

Here are a few possible explanations:

  1. Violation of our Terms and Conditions: We typically have terms and conditions that govern the use of our bonuses. If you violated any of these terms, such as using multiple accounts, abusing bonus offers, or engaging in fraudulent activities, the casino may have denied you the bonus role.
  2. Incomplete or incorrect information: When signing up for at our casino website, it’s essential to provide accurate and complete information. If there were any discrepancies or errors in the information you provided, it could lead to the denial of the bonus.
  3. Country or jurisdiction restrictions: Our websites might have restrictions on certain countries or jurisdictions due to legal or regulatory reasons. If you are accessing the casino website from a restricted region, you may not be eligible for certain bonuses or roles.
  4. Bonus eligibility requirements: We often have specific requirements for players to be eligible for bonuses. This could include making a minimum deposit, reaching a certain level of play, or meeting wagering requirements. If you didn’t meet these requirements, the bonus role might be denied.

It’s best to contact our Customer Service Team of the specific website where you encountered this issue. We will be able to provide you with detailed information about why the bonus role was denied in your specific case.

Latest update: June 13, 2023