Help Centre
Why my document got rejected?
If any of your documents are rejected during the verification process. In such a situation, we will send you a message to the email address that you provided during registration, [...]
I do not have the requested document, what should I do?
If you experience any difficulties with the verification procedure, we encourage you to contact our Customer Service Team for assistance. Our team is dedicated to providing you with the support [...]
How long does it take to Verify My Account?
Our standard verification procedure is designed to be completed within 24 hours of receiving all necessary documents. However, in some cases, the process may take longer due to a variety [...]
I am asked to send additional documents.
In accordance with our Terms & Conditions, we may request that you provide any necessary documents in order to comply with applicable legislation. This may include verifying your identity, age, [...]
Where should I send My Documents?
To submit the necessary documents for verification, please send them directly to our email address at [email protected]. We take your privacy and security very seriously, and any data that we [...]
What alternate documents can I provide to Verify my Account?
If you are unable to provide the requested documents for verification purposes, there are alternative documents that you may need to submit to us. These include: Police Conduct Certificate: A [...]
Can I play without My Account Verification?
Once your account is activated, you can begin your journey with us by visiting https://lottery.mt. It is important to note that in order to withdraw any winnings, your account will [...]
