Help Centre
Can National Lottery change or cancel a casino tournament?
Yes, National Lottery reserves the right to alter, cancel, or withdraw any tournament at any time. Players who are materially affected by these changes will be notified.
When will I receive my casino tournament prize if I win?
Cash prizes will be paid out within 12 hours of the tournament’s end. If a prize is subject to wagering requirements, you’ll find it under "My Account -> Bonuses -> [...]
How long are casino tournament points valid?
Tournament points reset to zero at the start of each new tournament. Tournaments typically expire 30 days from when they are awarded unless otherwise stated in the tournament card or [...]
Can I use bonus money or free spins to earn points in a tournament?
No, only real money bets are eligible to earn tournament points. Bets placed with bonus money or free spins do not count.
What is the minimum bet to participate in a casino tournament?
The minimum bet to participate is €0.20 or currency equivalent, unless stated otherwise in the Specific Terms of the tournament.
How is a tie handled in the tournament leaderboard?
In the event of a tie, the player who reached the points score first will be ranked higher.
Are there different types of tournaments, and how are they scored?
Yes, there are four types of tournaments: Most Rounds: Score is based on the number of rounds or bets. Win/Stake Ratio: Score is based on the sum of win/stake ratios [...]
What happens if I self-exclude or close my account during a casino tournament?
If you self-exclude or close your account during an ongoing tournament, you will no longer be eligible for any prize payouts and will be removed from the leaderboard once the [...]
Do I earn points for gameplay before I opt-in in a casino tournament?
No, casino tournament points are only earned after you opt-in. Gameplay before opting in does not count, and points will not be rewarded retroactively.
How do I join a tournament?
To join a tournament, you must opt-in. Once you have opted into a tournament, you cannot opt-out
What are Casino Tournaments?
Casino tournaments are competitive events where players participate in selected games to earn points and climb a leaderboard. Players compete against each other for a share of the prize pool, [...]