Help Centre
What is the error: HTTP header is larger than 10240 bytes ?
The HTTP Error 431: Request Header Fields Too Large response status code indicates that the origin server refuses to fulfill users' requests. This issue happens when HTTP headers are too [...]
What happens if I receive a call whilst playing in the casino?
If you receive a call while playing in our casino, don't worry. The game will be paused automatically, allowing you to answer the incoming call. Once your call has ended, [...]
An error or other technical issue occurred in a casino game while playing. What to do?
If you encounter an error or technical issue while playing a casino game on our platform, please follow these steps to resolve the problem: Contact our Customer Support Team: Reach [...]
What happens if I lose my Internet connection while playing a slot machine?
In the event that you lose your internet connection while playing a slot machine in our casino, please be assured that all game rounds will be separately logged in our [...]
I cannot open a game, what’s wrong?
If you are unable to open a casino game, please try the following steps to troubleshoot the issue: Clear your internet browser's cookies and cache to ensure that the game [...]
Why are casino games are loading slowly?
If you are encountering slow loading times while playing our casino games, please try the following troubleshooting steps: Clear your internet browser's cookies and cache to improve performance. Check that [...]
How do I clear cookies and cache?
If you are experiencing technical issues while using our website, clearing your web browser's cookies and cache can often resolve the problem. You can follow the steps below to clear [...]
Is there a specific web browser that you recommend?
If you are looking to use our services, we suggest using the latest version of Google Chrome as the optimal web browser. If you are a Mac user, we recommend [...]
How do I check my balance?
To check your balance, you have a couple of options depending on the platform you are using. If you are on a website, you can typically find your balance displayed [...]
What happens if I experience a disconnection while playing a live casino table game?
If you lose connection during a live casino table game, don't worry, the game will continue as there are usually other players participating in the same round. Even if you [...]