Help Centre
Can National Lottery change or cancel a casino tournament?
Yes, National Lottery reserves the right to alter, cancel, or withdraw any tournament at any time. Players who are materially affected by these changes will be notified.
When will I receive my casino tournament prize if I win?
Cash prizes will be paid out within 12 hours of the tournament’s end. If a prize is subject to wagering requirements, you’ll find it under "My Account -> Bonuses -> [...]
How long are casino tournament points valid?
Tournament points reset to zero at the start of each new tournament. Tournaments typically expire 30 days from when they are awarded unless otherwise stated in the tournament card or [...]
Can I use bonus money or free spins to earn points in a tournament?
No, only real money bets are eligible to earn tournament points. Bets placed with bonus money or free spins do not count.
What is the minimum bet to participate in a casino tournament?
The minimum bet to participate is €0.20 or currency equivalent, unless stated otherwise in the Specific Terms of the tournament.
How is a tie handled in the tournament leaderboard?
In the event of a tie, the player who reached the points score first will be ranked higher.
Are there different types of tournaments, and how are they scored?
Yes, there are four types of tournaments: Most Rounds: Score is based on the number of rounds or bets. Win/Stake Ratio: Score is based on the sum of win/stake ratios [...]
What happens if I self-exclude or close my account during a casino tournament?
If you self-exclude or close your account during an ongoing tournament, you will no longer be eligible for any prize payouts and will be removed from the leaderboard once the [...]
Do I earn points for gameplay before I opt-in in a casino tournament?
No, casino tournament points are only earned after you opt-in. Gameplay before opting in does not count, and points will not be rewarded retroactively.
How do I join a tournament?
To join a tournament, you must opt-in. Once you have opted into a tournament, you cannot opt-out
What are Casino Tournaments?
Casino tournaments are competitive events where players participate in selected games to earn points and climb a leaderboard. Players compete against each other for a share of the prize pool, [...]
What are Prohibited Patterns of Play?
Prohibited Patterns of Play refer to exploiting table games to meet wagering requirements, such as consistently betting red and black at the same time on roulette or covering more than [...]
Can I Withdraw the Casino Bonus as cash?
The casino bonus cannot be withdrawn as real money until the wagering requirements have been met. Once the requirements have been met, the bonus and any associated winnings can be [...]
Where can I find the Bet Limits for live Casino Games?
Once you step into the live casino lobby, you will see that the minimum and maximum bet limits are clearly indicated under each table's name.
What is the Live Casino chat window for?
You can use the chat window to communicate with the live dealers, other players, and the casino pit boss if needed. The live dealers are willing to engage in casual [...]
What happens if the dealer makes a mistake?
If by any chance, the dealer makes an error during the game, the game round will be paused, and a review will be conducted. You and other players will be [...]
Can I change the screen´s resolution for casino slot machine games?
Regrettably, this feature is not available for every game. However, for games that support it, you can access it by opening the game and clicking on the 'Settings' icon.
What happens if I lose connection during a live casino table game?
If you experience a disconnection during a live dealer game, don't worry, the bets you have placed will still be valid, and the game will continue as other players may [...]
The video stream keeps freezing. What to do?
Yes, the speed and stability of your internet connection can affect the quality of the video stream when playing in the live casino. It is recommended to use a broadband [...]
Do I need to transfer money from the casino to the live casino or vice-versa?
No, in most cases, once you have deposited money into your account on an online casino platform, you will be able to play on both the regular casino lobby and [...]
Where can I check my casino game history?
It is possible to check the history of your gameplay in an online casino game by accessing the 'Game History' feature, which can usually be found in the game settings. [...]
How is the volatility of a slot machine determined?
Determining the volatility of an online slot machine can be challenging at times, as it is not always immediately clear whether a given game has low, high, or medium volatility. [...]
What does volatility mean?
Volatility is a term used to describe the level of risk associated with a particular gaming machine, and is typically classified as low, medium, or high. It should be noted [...]
What is ‘Return to Player’? (RTP)
"Return to Player" (RTP) is a metric utilized by online casinos to express the percentage of wagered money that players can anticipate receiving back over time from slot machine games. [...]
Where can I find the game rules?
We strive to make it easy for our players to access the rules and guidelines for each of our games. To view the rules for any particular game, simply click [...]
How do I set up the ‘auto-play’ in the casino slot machines?
We understand that continuously clicking to spin the reels of casino games can be tedious, which is why we offer an Auto-Play feature. With Auto-Play, you can select the number [...]
Can I try the casino games without real money?
Absolutely! You are welcome to try any of our casino games in the "Play for Fun" mode without logging in or registering. To do so, simply locate the game you [...]
Can I trust your online casino?
We take great care to ensure that our casino games provide a realistic and fair experience. To achieve this, all of our games utilize a Random Number Generator (RNG) that [...]
