Help Centre

Why is my Withdrawal request still Pending?

At our platform, we strive to process all payment requests as quickly as possible. After you submit a withdrawal request, it will be reviewed and approved by our Payments Department within 48 hours. However, please note that during peak periods or if there is a high volume of withdrawal requests, it may take longer than 48 hours for your withdrawal to be processed and approved.

In such cases, we will do our best to keep you informed about the status of your withdrawal and provide you with updates on any delays or issues that may arise. Our goal is to provide you with a reliable and efficient payment service, and we appreciate your patience and understanding in case of any unforeseen delays.

Latest update: March 23, 2023